At Resin Lamp, each resin lamp is carefully handmade and produced specifically for every customer order. Please review our return and refund policy carefully before making a purchase.
Return Eligibility
Customers may request a return within 7 days of receiving the order.
To be eligible for a return:
- The item must be unused and in its original condition
• The item must be returned in the original packaging
• Customers are responsible for all return shipping costs
Returns that do not meet these conditions may be rejected.
Custom & Personalized Orders
Due to the handmade and personalized nature of our products:
- Custom or personalized items are non-returnable and non-refundable
Please double-check all customization details before placing your order.
Non-Refundable Policy
RL generally does not offer refunds.
In exceptional or unavoidable situations approved by our support team, compensation may be provided in the form of:
- Store credit only
Refunds to the original payment method are typically not supported.
Damaged or Incorrect Items
If you receive:
- A damaged item
• The wrong item
Please contact us within 7 days of delivery with clear photos of:
- The product received
• The packaging
• The shipping label
Our team will review the case and determine an appropriate solution based on the situation.
Lost Packages
If a package is confirmed lost during transit, we will investigate the issue with the shipping carrier.
Please note:
- Delivery delays caused by customs, weather conditions, or courier issues are not considered lost packages
• RL reserves the right to determine the final resolution after carrier investigation
Return Shipping Costs
Customers are fully responsible for:
- Return shipping fees
• Customs fees (if applicable)
• Any additional shipping-related charges
Original shipping fees are non-refundable.
Replacement Policy
We do not offer replacements or exchanges for:
- Orders that match the approved design/product listing
• Items that are not damaged
Processing Time
Approved return or store credit requests are typically processed within:
- 7–10 business days
Contact Us
For return-related questions, please contact:
- Email: support@resin-lamp-llc.com
• Website: resin-lamp-llc.com