Production Method: Available in stock or handcrafted to order
Completion Time: Approximately 15 business days
Shipping info
Shipping & Delivery Policy
At Resin Lamp LLC, we take pride in our craftsmanship. Every item is made-to-order, meaning we create each piece specifically for you only after your order is placed. This ensures the highest level of quality and attention to detail for your unique art piece.
1. Order Processing Time
We process and handcraft orders on business days (Monday through Friday, EST), excluding major holidays. All orders are shipped directly from our studio in Vietnam.
Standard Items: Most orders are produced and dispatched within 7 – 10 business days.
Custom/Complex Orders: For specialized items like Pokémon keycaps or custom wrist rests, please allow 3 – 4 weeks for production due to the intricate hand-painting and curing process.
2. Estimated Shipping Times
Once your item has been crafted and shipped, the estimated delivery windows are as follows:
Destination
Estimated Delivery Time
United States
8 – 15 business days
United Kingdom
10 – 15 business days
European Countries
10 – 15 business days
Canada
12 – 20 business days
Australia & New Zealand
15 – 20 business days
Other Countries
15 – 20 business days
Important Notes for Our Customers
Tracked Shipping: Once your order is on its way, you will receive a tracking number via email so you can monitor its journey.
Holiday Schedule: Please note that our processing times may be affected by public holidays, including New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.
Quality Guarantee: Because these are handmade resin products, we take the extra time needed to ensure the resin is perfectly cured and polished before it leaves our shop. We appreciate your patience in waiting for a true piece of artisanal decor!
Questions? If you have any concerns regarding your order's status, please don't hesitate to contact our support team. We are here to help!
Frequently Asked Questions
Do you ship worldwide and how long does delivery take?
Yes, we offer tracked international shipping to most countries. Since our lamps are handcrafted, production typically takes 5–10 business days. Once shipped, delivery usually takes:
USA & Europe: 7–14 business days.
Rest of the World: 10–21 business days.
Are the lamps compatible with my country's power outlets?
Absolutely. Our lamps are designed with global compatibility in mind. They use a USB connection, which means you can power them using any standard USB port (laptop, power bank, or a 5V phone adapter). This eliminates the need for bulky voltage converters, making them safe and easy to use anywhere in the world.
Will the lamp I receive look exactly like the photos?
Because each lamp is handmade using natural materials (like wood) and hand-poured resin, no two pieces are ever identical. While we follow the design and color palette of the product photos strictly, the wood grain patterns and the way the "clouds" or "waves" settle in the resin will have slight variations. This ensures your lamp is a one-of-a-kind piece of art.
How do I clean and maintain my resin lamp?
To keep your lamp crystal clear:
Dusting: Use a soft, dry microfiber cloth to gently wipe the surface.
Avoid Chemicals: Do not use harsh glass cleaners or alcohol-based sprays, as these can dull the resin finish.
Sunlight: While we use high-quality UV-resistant resin, we recommend keeping the lamp out of direct, intense sunlight for extended periods to prevent yellowing over many years.
Can I replace the LED light bulb if it burns out?
Our lamps use high-efficiency, long-lasting LED strips integrated into the base or the resin itself. These LEDs have a lifespan of over 30,000 to 50,000 hours (which is years of continuous use). Because they are built-in for a seamless look, they are not user-replaceable. However, if you experience any technical issues within our warranty period, please contact us for a replacement or repair.
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